Shipping policy

Shipping

Items ship out within 1-3 business days. If you need an item sooner, please contact me before purchasing to see if I can accommodate you. All items on our website ship out from our home in Southern California, USA.

Shipping Dates

We cannot guarantee arrival dates of orders without discussing them first. It can take up to 3 days for a package to go out, though unless it is a weekend or holiday it is usually 24 hours. In addition, Ground Advantage and Priority Mail provide a window for dates (usually around 2-5 days for First Class and 1-3 for Priority) and do not guarantee their time frames. The only service that guarantees a time of arrival is Express Mail, but you also must contact us to make sure we can ship it out swiftly to guarantee your date. 

Delivery Questions

After an order leaves our hands, I am unable to acquire more info about it beyond the tracking number (which we both receive). If you need more information about a delivery or if something says delivered when it is not at your residence, PLEASE first contact the post office. I am not able to access more information about the package but your local post office may be able to help. Please email me if you have exhausted options with the delivery service, but before that we won't have the information you need. If items are marked delivered but aren't delivered, we are only able to provide a store credit or resend the products. Monetary refunds won't be provided to avoid fraud/scams. 

Return to Sender

Occasionally, if an address is listed incorrectly or not collected from the post office, I will receive your order back. If the shipping address is correct, we will split the cost of re-sending back to you, as the post office does not refund when an item cannot be delivered. If I resend to the same address and the item still comes back to us, I cannot refund or resend to that same address. If the address provided was incorrect, I will either need the full payment for return shipping or I can cancel the order, minus the original shipping cost. Unclaimed items can only be re-shipped if additional shipping is paid. Otherwise, I can cancel the order, minus the shipping cost, as the original mailing label is not refunded by the post office. Orders sent to the incorrect address as provided by the customer cannot be refunded or re-sent if lost.